Refund policy
Last updated: 14 September 2026
At Just Hitched, every piece of stationery is designed and printed specifically for you. Because each order is personalised with your names, wording, dates and design choices, our approach to refunds reflects the made-to-order nature of what we create.
1. Before Your Proof Is Approved
You may cancel your order at any time before you approve your digital proof, for any reason, and receive a full refund. Nothing goes to print until you've given the final go-ahead, so this is your opportunity to make changes or change your mind at no cost.
2. After Your Proof Is Approved
Once you approve your proof, your order is sent to print and production begins immediately. Because your stationery is custom-made from this point, we are unable to offer a refund, exchange, or cancellation for a change of mind, incorrect information that was present in the approved proof, or personal preference once printing has started. Please review your proof carefully — including all names, dates, spelling, and wording — before approving it.
3. Faults, Defects & Printing Errors
If there is a genuine issue with the quality of your finished product — for example, a printing error, defect, or fault that doesn't match your approved proof — please contact us at info@justhitched.com.au within 7 days of receiving your order, along with photos of the issue. Our team will assess each case individually, and a reprint or refund will be approved or declined based on that assessment.
4. Lost or Damaged in Transit
If your order is lost or arrives damaged in transit with Australia Post, please let us know as soon as possible. We will lodge the claim with Australia Post on your behalf and arrange a reprint or refund once the claim has been assessed.
5. Digital Products (Digital Invitations)
Digital Invitations follow the same approach as our printed stationery: you may cancel and receive a full refund any time before you approve your digital proof. Once your e-invitation proof is approved and your final files are delivered, it is considered final and is not eligible for a refund, except where there is a genuine fault as outlined above.
6. How Refunds Are Processed
Approved refunds are returned to your original payment method and will typically appear within 5–10 business days, depending on your bank or card provider.
7. Your Rights Under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including the right to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Contact Us
If you have any questions about this Refund Policy, please reach out: info@justhitched.com.au