Frequently Asked Questions

Planning a wedding comes with a lot of questions — and we’re here to make at least this part feel easy.

Below you’ll find answers to our most common questions about wedding invitations, on-the-day stationery, customisation, printing, timelines, and ordering with Just Hitched. If you’re still unsure about something, don’t stress — our team is always happy to help.

Ordering

How do I place an order?

Browse our collections and select the pieces you'd like — whether that's just an invitation suite or the full set from save the date through to name cards. Choose your colour, quantity, and add to cart. After your order is placed, we'll send you a short questionnaire to collect your personalised wording and details.

Do I need to provide my wording at checkout?

No — we keep it simple. Once your order is confirmed, we'll send you a personalised questionnaire to gather all the details we need: names, dates, venues, wording, and any special requests. No need to have everything ready at the time of purchase.

Can I order individual pieces, or do I need to buy the full suite?

Every piece in each collection is available individually, so you can order exactly what you need. Many couples start with invitations and save the dates, then return for on-the-day stationery closer to the wedding.

How far in advance should I order?

We recommend ordering at least 6–8 weeks before you need your stationery in hand. This allows time for the design proof, any revisions, printing, and delivery. If your timeline is tight, get in touch and we'll do our best to help.

Personalisation & Proofing

How does personalisation work?

After your order is placed, we'll send you a questionnaire to collect your details. We'll then prepare a digital proof — a preview of exactly how your stationery will look with your names, dates, and wording applied — and send it to you for review before anything goes to print.

How many rounds of revisions do I get?

We include revisions as part of the process. If something isn't quite right on your proof, just let us know, and we'll adjust it. We want everything to be perfect before it goes to print.

How long does it take to receive my proof?

You'll receive your digital proof within 48 business hours of submitting your questionnaire.

Can I change the wording on any piece?

Yes — all wording is fully customisable. If you'd like to add or remove a line, or adjust the phrasing, just note it when you review your proof, and we'll take care of it.

Design & Colours

What colours are available?

All collections are available in eight colours: Rose, Burgundy, Cherry, Chocolate, Sage, Blue, Ivory, and White. Each colour has been chosen to work across every piece in the suite, so everything feels cohesive whether you're ordering one product or the full set.

Can I mix colours across different pieces?

Yes. Some couples choose one colour for their invitations and a complementary tone for their on-the-day stationery. If you're unsure what works together, reach out and we're happy to advise.

What if the colour on screen looks different to the printed version?

Screen colours can vary depending on your device. If you'd like to be certain of a colour before ordering, we recommend reaching out to us — we can advise on how each colour prints in real life.

Printing & Quality

What paper stock is used?

All digitally printed pieces are printed on 325gsm Knight Smooth card stock — a premium, weighty card with a smooth finish that feels refined in the hand.

Where is the stationery printed?

Our stationery is printed by trusted Australian print suppliers and designed entirely in Australia.

Can I purchase an E-invitation and digitally print it myself?

No, you can't. Our E-invitations are specifically designed to be sent electronically.

Delivery

How long does delivery take?

Once your proof is approved and your order goes to print, most orders are dispatched within 14 business days. Delivery times will vary depending on your location within Australia.

If you do require faster delivery, we do offer an express delivery option at checkout.

Do you ship Australia-wide?

Yes — we ship to all states and territories across Australia.

How will my order be packaged?

Your stationery will be carefully packaged to arrive in perfect condition, ready for your celebration.

Changes and Cancellations

Can I make changes to my order after it's been placed?

Changes can be made up until you approve your proof. Once you've given your approval and the order has gone to print, we're unable to make amendments — so please review your proof carefully before confirming.

What if there's an error on my printed stationery?

If there is an error on our part that differs from your approved proof, we will reprint the affected pieces at no cost to you. We ask that you review your proof carefully before approving, as we are unable to reprint for errors that were present in the approved version.

Bespoke & Custom Orders

Do you offer bespoke designs?

Yes. If you have a specific vision in mind that doesn't fit within our existing collections, we offer a bespoke design service. Get in touch through our Bespoke Designs page and tell us what you're imagining.

Can I request a custom colour outside of the eight available options?

Custom colour requests can be explored as part of a bespoke order. Reach out via the contact page and we'll let you know what's possible.